Cost of Living Frequently Asked Questions
We know that everyone is struggling with the raise in the cost of living and that income is not increasing in line with inflation.
If you are having trouble meeting your loan repayments, then talk to us. We want to ensure that you can continue to meet the repayments comfortably. We have forbearance options that can help you. Q1. I have concerns, can I call you? Yes, our phone number is 01603 391041. Talk to us, we are here to listen and offer help and support. Q2. Will you ask my Guarantor for payment? We will treat all our customers fairly. We will discuss any payment arrangement agreed with you, with your Guarantor and ask if they may be able to help depending on their financial circumstances. We will never ask either you or your guarantor to pay more than you can afford. We will always ensure your guarantor is aware of any arrangement that we agree with you. Q3. Where can I find help and support? https://www.guarantormyloan.co.uk/help-and-support
https://www.moneyhelper.org.uk
https://www.citizensadvice.org.uk Q4. What can I do to help myself?
If you are having trouble meeting your loan repayments, then talk to us. We want to ensure that you can continue to meet the repayments comfortably. We have forbearance options that can help you. Q1. I have concerns, can I call you? Yes, our phone number is 01603 391041. Talk to us, we are here to listen and offer help and support. Q2. Will you ask my Guarantor for payment? We will treat all our customers fairly. We will discuss any payment arrangement agreed with you, with your Guarantor and ask if they may be able to help depending on their financial circumstances. We will never ask either you or your guarantor to pay more than you can afford. We will always ensure your guarantor is aware of any arrangement that we agree with you. Q3. Where can I find help and support? https://www.guarantormyloan.co.uk/help-and-support
https://www.moneyhelper.org.uk
https://www.citizensadvice.org.uk Q4. What can I do to help myself?
- Take time to review your outgoings by completing an income and expenditure review.
- Write down all of your income and expected income over the next two to three months and then look at your outgoings.
Help and information is available https://www.citizensadvice.org.uk
- Investigate
- Any entitlement to Cost of Living Payment (means tested)
- Entitlement to support with your Energy Bills
- Pensioner Cost of living Payment
- Disability Cost of Living Payment
- Household Support Fund
Information is available https://www.gov.uk
- Check what help you can get with
- Your energy bills
- Paying your rent
- Paying your mortgage
- Council Tax
- Mobile telephone
- Water Bill
- Repaying credit cards
Information is available https://www.citizensadvice.org.uk
- Prioritise your existing credit commitments
- Mortgage payers – You may be able to discuss suitable options with your mortgage provider. Your Mortgage provider may allow you to re-mortgage to a lower rate or make changes to the way you pay your mortgage.
- Renters – Your rent is a priority debt so ensure you talk with your landlord.
- Talk with your other creditors to discuss payment options.
Cost of Living FAQs V1.1 09/02/2026